Welcome to Credit Control Corporation
Built on Excellence and Exceeding Industry Standards since 1953
Who Are We
Founded by a group of dedicated, experienced recovery specialists over 60 years ago, Credit Control Corporation strives to receive the highest financial return possible while making debt collection a more human experience.
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CCC has a proven track record of exceeding customer expectations and outperforming competitors.
I never thought in a million years I would be taking time to write a review like this but I was floored. I’ve heard how hard it is to work with collection agencies, the rudeness, and unfriendliness. Your agent was none of these, she went above and beyond with every step from the moment I called; hearing her friendly voice, guiding me through the process, and the speedy follow-up.
It is very rare that you get such great customer service from a collection agency and I hope you will take time to recognize your agent and inform upper management of her awesome abilities. She was kind, thorough, polite, understanding, and professional. When you hire new employees, they should sit with her to learn the job. She was simply fantastic. She under-promised and over-delivered. 5-star individual all the way!
CCC is our highest performing collection agency. For the past two years, they have consistently recovered more cash for our organization than any of the three competing vendors. They have also achieved the highest marks in our monthly KPIs. We get zero complaints from consumers about CCC. It’s a great company with great staff.
CCC is a very impressive organization. I’m not surprised by the excellent outcome of its recent SOC audit. Having this designation is a great accomplishment and speaks very highly to the work that the leadership team has done to position CCC as a preferred service provider.
We have reviewed this recording and want to commend your agent for her poise and composure in handling a very difficult phone call. She maintained her calm, provided all the information requested by the customer and continued to provide excellent customer service. She was able to do this while being treated in a way that does not meet the standards we expect for both employees and vendors. This recording has also been reviewed by upper management and they have asked that I pass on their sincere thanks and appreciation.
I paid a bill on a late account 8/7/19 with a rep of yours but was still getting calls from creditors on what I thought was the same debt. Today I spoke with Crystal V. who took the time to see where payments went, explain it all, then take another payment on the older account and send conf#. She was fabulous! (Even though I was obviously upset at the start and very confused what happened before). She was patient and soooo polite. She's what great customer service looks like.