CCC is fully compliant with all federal, state, and local laws, rules, regulations, and ordinances. Since our founding in 1953, we have become the preferred partner specializing in healthcare and telecommunication collections. Our employees are tenured, consummate professionals. Collectors have been educated, tested and certified by the American Collectors Association (ACA) and they pledge to adhere to ACA’s Code of Ethics. Every agent is required to obtain the ACA Professional Collection Specialist certificate and renew the certification every three years. Our Employee Training, Testing and Continuing Education Initiative was developed as a three-tiered approach to further the knowledge base of staff members working with consumer debt in a third-party debt collection environment. ACA International serves as the primary source for collector training materials and certification modules. Collectors and specific Clerical Support Staff are required to attain an ACA Certified Collector Certificate in order to communicate with consumers regarding their debts.
Our quality assurance processes ensure compliance with both ethical standards and state/federal regulations as mandated by FDCPA, FCRA, HIPAA, FTC, TCPA, and the CFPB. We bring a broad national presence while maintaining a strong sense of local business ethics. Furthermore, we are equipped with a turnkey solution to immediately meet the contract demands including resources, staffing, and I/T infrastructure.
While CCC takes pride in its top-tier collection recoveries, we also embrace compliance as a key business strategy. Our goal is for customers to have a positive experience with CCC so they will return to the client when a future need for services arises.
In 2012, CCC developed a comprehensive Compliance Management Program administered by the Compliance Officer who reports directly to the Board of Directors. The program focuses upon:
- Compliance-related education/updates for staff, managers, & executives
- Consumer complaint and dispute tracking
- CFPB compliance
- Internal QA processes to include recording/monitoring telephone contacts
- Consumer dispute resolution
- Disseminating regulatory advisories from the American Collectors Association