Our goal is simple:
To increase customer revenues in the most cost-efficient manner possible. But trusting a company to communicate with your customers and patients in sensitive situations isn’t easy. That’s why we make debt collection a personalized, human experience. Whether you’re a medical office or a hospital system, a small cable service or a massive utility provider, we treat your accounts as if they are our own, and we serve your customers with the same care and respect as you do.
We specialize in:
- Delinquent debt collections
- Cash acceleration solutions
- Budget plan management
- Third-party insurance follow-up
Our turnkey-solutions are easy to start and do not require lengthy contract terms.
When partnering with us, you get a team of dedicated, talented, and committed collections experts supporting your business. CCC is a 100% employee-owned company, meaning each member of our team has a uniquely vested interest in our mutual success.
And your information is secure. We recently completed our second annual SOC audit attesting to Credit Control Corporation’s data security controls. We proudly display the SOC logo on our website, an achievement many clients are seeking from their key vendors. Our Clients are unique. So are our solutions. When you work with us, we create a custom menu of services that work best for your business to achieve its goals.
The Debt Collection Process
We are more than just a collection agency. CCC is capable of performing all Early-Out, Primary, and Secondary Bad Debt services in-house. And we are 100% transparent—through your client portal, you can see real-time activity being done on your behalf.
- New Account Opened
- Customer Info Loaded
- Unique Identification Codes Assigned
- Address Scrubbers Applied
- Contact Series Designed
- Most Recoverable Accounts Identified by Proprietary Scoring Algorithm
- Communication Engagements Begin
- Debts Collected
CCC uses a proprietary scoring algorithm to target the most collectible accounts for follow-up efforts and dialer campaigns. Using both internal and external factors, CCC is able to build a holistic scoring model which helps optimize recovery efforts and makes the collection teams more efficient.
The Account Management Company (AMC) is a unique sub-division within the collection agency structure that specializes in pre-collections, customer/account service activities, third-party billing/follow-up, and special projects such as conversion balance forward initiatives. AMC is a separate, specialty division staffed with patient accounting and customer/patient service representatives in order to provide patients with a seamless experience which mirrors facility-based operations. The leadership team is supported by a staff of dedicated, experienced, and self-motivated collection representatives who all maintain ACA Certification. Together they consistently generate excellent recovery results balanced with exceptional customer/patient service.
CCC does not currently utilize talk-off scripts. In our experience, patients prefer more individualized communications tailored to their particular situations. Good recoveries often result from relationship-building techniques.
Individual collector productivity is managed via RingCentral’s reliable cloud-based phone system. Business communications are managed from desktop, laptop or mobile device in any location utilizing HD voice, audio conferencing, online fax, and SMS. All incoming and outgoing calls are recorded for quality and training purposes. Designed with customers and agents in mind, this powerful contact center solution features omnichannel routing, CRM integrations, agent management tools, and actionable analytics.
Additional Capabilities:
- Insurance Billing and Filing
- Credit Reporting to Experian, Equifax, and Transunion
- Web-based Payment Portal
- SMS Text Message-Based Recovery System
Customized Client Reporting:
Real-time access, monthly performance pivot tables, and customized reports based on your needs are standard for all of our clients.
- Activity History (recovery results)
- Placement History (placement analysis)
- Status Report (account level detail)
- Weekly/Month-end Client Statements
- Acknowledgment (reconciliation)
- Close-out w/ reason & close code
- Regression Analysis
